Refund & Cancellation Policy.
Clear guidelines on appointment cancellations, rescheduling, and our refund processes.
Cancellations
- Please provide at least 48 hours' notice for cancellations or rescheduling.
- Late cancellations are subject to a 50% fee.
- No-shows or cancellations upon arrival may be charged in full.
Refund Eligibility
- If you are not satisfied with the service, notify us within 24 hours.
- We may offer a re-clean or partial/full refund at our discretion.
Re-clean Terms
- A re-clean will be scheduled as soon as reasonably possible.
- The area in question must not have been altered since the initial clean.
Non-refundable Circumstances
- Complaints made more than 24 hours after service.
- Situations where client instructions were not followed due to lack of communication.
Contact
Phone: +44 (0)23 9326 7448
WhatsApp: +44 (0)73 9179 3144
Effective Date: 30th August 2024
