Laundry Shop / Office Assistant

Company Overview

Jetdore Services Limited is a professional cleaning and laundry service provider based in Hampshire. We provide high-quality cleaning and laundry services for residential customers, businesses and short-term accommodation providers. Our laundry shop combines professional garment care with friendly, efficient customer service. Our commitment to quality, reliability and customer satisfaction is supported by our dedicated team.

Job Overview

We are looking for a reliable, organised and customer-focused Laundry Shop / Office Assistant to support the day-to-day operation of our laundry shop in Portsmouth. The role combines practical laundry duties with customer service and general office administration. You will help receive, process, organise and return customers’ laundry while ensuring every order is handled carefully and completed to Jetdore’s professional standards. You will also assist customers in person and by telephone, process payments, maintain accurate order records and support other administrative tasks where required.

Key Responsibilities

• Welcome customers and provide friendly, professional service.
• Receive, weigh, label and record customers’ laundry orders accurately.
• Explain available laundry services, prices and expected completion times.
• Process customer payments and maintain accurate order records.
• Check completed laundry and notify customers when their orders are ready.
• Assist with bookings, collections, deliveries and general office administration.
• Keep the shop, counter and laundry work areas clean, safe and organised.

Required Skills and Experience

• Friendly, professional and confident when dealing with customers.
• Reliable, punctual and well organised.
• Good communication, customer-service and basic computer skills.
• Strong attention to detail when handling and labelling customer orders.
• Ability to work independently and as part of a team.
• Previous laundry, retail, customer-service or administrative experience is desirable but not essential.

Additional Information

This is a part-time position offering approximately 10–20 hours per week, depending on operational requirements. Additional hours may become available as the laundry service grows. Working days and times may vary according to customer demand, and some Saturday and Sunday availability may be required. Training on our laundry procedures, equipment, payment system and order-management process will be provided. The successful candidate must handle customers’ clothing and personal information carefully, professionally and confidentially.